VUMI’s medical team is available 24 hours a day, 365 days a year. Notifications can be sent through any of the following options:

By Phone

To any of the following numbers:

Main Toll-Free Number : +1 855 276 VUMI (8864)

Main Telephone Number+1 214 276 6376
From Mexico+52 55 4170 3647
From Guatemala+502 2 294 2271 (local number)
From El Salvador+503 2 113 0454 (local number)
From Costa Rica+506 4 001 5364 (local number)
From Chile+56 229 381 950 (local number)
From Panama+507 833 9569 (local number)
From Venezuela+58 212 720 1730 (local number)
From Peru+5117008749 +5117008751 (local number)
From Brazil+55 11 3197 6670 (local number)
From Europe (Spain)+34 91 761 0904 (local number)
From Uruguay+0004054015 (local number)


By Email

Log in to the MyVUMI™ insured portal at
or download the MyVUMI™ app.

Send an email to with the information detailed below in the Notification / Pre-Certification Form. You will receive a confirmation email and our medical team will contact you as soon as possible.

Notification / Pre-Certification Form

Complete the following information to send a notification, or to request prior certification about a medical procedure or event. Once you have completed the information, click on the “Submit” button below.