CONTACT

For the best VIP service, you should use the following contact information when requesting any of the processes described below:

New Business

New business applications and inquiries about the underwriting process: newbusiness@vumigroup.com

Renewals

Welcome kits issuance, renewal notices, renewal kits or duplicate ID cards: renewals@vumigroup.com

Payments

Payments of new business or renewals and modifications on existing policies: payments@vumigroup.com

Notify

Pre-notifications of medical treatments, pre-authorizations, submission of medical records and medical inquiries: notify@vumigroup.com

Claims

Submission of documentation for medical claims and information requests about the status of claims and payments (reimbursements and/or direct payments): claims@vumigroup.com


Our medical team is available 24 hours a day, 7 days a week

By phone:

Main Telephone Number +1 214 276 6376
Main Toll-Free +1 855 276 VUMI (8864)
Fax Number +1 425 974 7867
Fax Toll-Free +1 800 976 0972
From Mexico +52 (55) 41 70 3647 (local number)
From Guatemala +502 2 278 7023 (local number)
From El Salvador +503 2 113 0454 (local number)
From Costa Rica +506 4 001 5364 (local number)
From Panama +507 833 9569 (local number)
From Venezuela +58 (212) 720 1730 (local number)
From Peru +51 1 718 5505 (local number)
From Brazil +55 11 3197 6670 (local number)
From Europa(España) +34 91 761 0904 (local number)

 

By regular mail:

Global head office:
VIP Universal Medical Insurance Group
8150 N. Central Expressway
Suite 1700
Dallas, Texas 75206
USA

Regional office:
VIP Universal Medical Insurance Group
5301 Blue Lagoon Drive
Suite 500
Miami, Florida 33126
USA


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